Changes to prescription processing time
Our current turnaround of 2 working days for processing repeat prescriptions
has now been increased to 3 working days (72 hours).
We have found it increasingly difficult to meet our previous turnaround time
due to the number of requests that we are receiving. Issuing a prescription is
not straightforward; this is processed by our dispensary team and sent to a GP
who has to check that the medication dose and quantity is correct, that the
patient is not overdue for any blood tests, that the patient has attended for
recent medication review and check that the patient is compliant with their
medication. All of this takes time.
To help us please can we ask the following:-Check what medication you have – please only
order the medication you require and do not stockpile items
Request your medication in enough time – 10 days before you run out is ideal
Ensure that you attend for regular blood tests and medication reviews when requested
Use the NHS App to request your medication – this is a safe and secure method of ordering and gives you a record of when this has been requested
We will now send our dispensing patients a text message to confirm when
their medication has been issued to avoid wasted journeys to the surgery. We
will also be shortly installing a card machine to make it easier for dispensing
patients to pay for their prescriptions
If you have forgotten to request your medication, your pharmacy can provide
you with a 5 day supply of emergency medication if you forget to order this on
time
Thank you for your co-operation
The Doctors of Close Farm Surgery