We offer a telephone triage model. Telephone appointments are booked in with a doctor who will contact you to discuss your condition. If they feel you need to be seen face to face, the doctor will arrange to see you the same afternoon or may undertake a video call if you have a smartphone or computer with a webcam. In line with all other surgeries our doctors have 10 minute appointments with each patient. During that time our doctors have to read your medical records and go through your medical history, ask about your current symptoms and what brought you to the doctor that day, examine you, diagnose you, prescribe you any medication and describe how and when they should be taken and for how long, order any necessary tests/investigations or refer you to the hospital or any other service if required. This is why at times the doctor may be running a little bit late but unfortunately this is very difficult to manage due to the complexities of conditions which they deal with and sometimes the multiple problems patient’s present with. To ensure you get the most out of your appointment, please can we ask that you arrive on time and come prepared for your appointment bringing any relevant hospital correspondence or medication with you. That way our doctors can focus on your needs and treat you effectively.
Our morning GP telephone calls start at 8.40am (on some mornings this could be 9am if the doctors are attending early morning clinical meetings) and go on until lunchtime. In the afternoon our telephone calls start at 3.30pm and finish at around 6pm. We also offer additional appointments during our extended hours surgeries on a Monday or Tuesday and some Thursday evenings each week.
On a normal working day, our doctors can speak to up to 35 patients each and undertake several home visits each for our housebound patients in-between morning and afternoon calls (or sometimes even on their way home late at night).
We offer two types of telephone appointments:-
These telephone appointments are usually available up to 6 weeks in advance and can be booked for anything routine where you are happy to plan ahead and wait to be seen.
2. Telephone appointments on the day
Each day we offer what we call ‘telephone appointment on the day slots for those patients who are very unwell with an urgent medical problem which has to be dealt with that day. These slots are not for routine matters and cannot be booked on-line or in advance. For urgent morning calls we ask that patients contact us from 8am onwards for an appointment that morning. If you need to be seen in the afternoon, we ask that you contact us after 1pm where we have access to urgent afternoon slots. Our receptionists follow strict protocols set out by the doctors.
We have an on-call or emergency doctor each day which is rotated throughout the GP team. If your usual GP is on leave, at a clinical meeting or on their non-working day you may be offered an appointment with the on-call doctor for your emergency.
In order to make sure you are given the correct type of appointment our reception staff will ask you for the reason for the appointment. The doctors have asked them to do this so the information is passed onto the doctor so they are better prepared for your appointment.
We hope that by explaining how our appointments system works patients can understand our process and use our services more effectively. This is following feedback from our patients.
Extended hours appointments
GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.’